Customer Information

All new customers must attend a Meet-and-Greet Interview (bring dogs with you), and a Dog Evaluation Day
before making Reservations for Daycare or Boarding.

Minimum Requirements

We only accept indoor dogs that are non-aggressive, friendly, and sociable
with both people and dogs.
All dogs must be ​Spayed or Neutered and

Up-to-Date on all their Vaccinations.
We require written proof of Vaccinations from your Vet to include these three Vaccines:
* DA2PPv or DHLPP (Distemper, Parvo, Leptospirosis, Hepatitis, Adenovirus, Parainfluenza, etc...)
* Bordetella (Kennel Cough)
* Rabies (Hydrophobia)
Email vaccination records to ohdd@shots.pet or Take a picture and text them to (423) 302-0285.
Special Note
​Although we welcome dogs of all ages, sizes, and breeds. Please consider, and for whatever reason, most of the dogs we keep are medium to large in size and are 1 to 5 years old. Even though they are all friendly, at times they have more energy than the sun. This presents a hazard for both small and elderly dogs. The activity level here is usually very high with a lot of running and roughhousing at any given time. Tiny dogs and older dogs will have a harder time adjusting to all the action. Remember there is always a risk involved with open-area kenneling regardless of size and age.

Easy Steps for Getting Started
Step 1.
Register with us online, then Schedule a Meet and Greet interview. The Meet and Greet interview is required for all owners and their dogs, and it's free. Make sure your dogs are up to date on their vaccinations. You can upload a pic of your vet record to
ohdd@shots.pet or bring a copy of their vet records with you.
No Doggy Daycare or Meet & Greet Interviews on Sunday
Step 2.
​Schedule an Evaluation Day. The Eval Day is also free, but is required. It should not happen on the same day as the Meet and Greet. Eval Day should be a minimum of 4 hours or longer, the longer, the better. The Evaluation will determine whether or not we'll be able to confirm acceptance or not. The Eval Day is when we look for compatibility, behavior, and habits with us and the other dogs.

*If you're in a super big hurry, M&G and Eval can be done on the same day for a one-time, non-refundable $20 fee per dog.
​Absolutely No Guarantee of Acceptance.

When your dogs stay with us all they need to bring is:
  • Vaccination Reports (Current and updated)
  • Collars / Harnesses and Leashes (Please have standard collars on your dogs without any chain links)
  • Food and Medicine (with written instructions)
  • Please label and inventory all of your belongings.
No beds, toys, or food bowls are needed.

​Please call or text us when you're about 10 minutes away on drop-off so we'll be ready to meet you.
Otherwise, you could be delayed.
Download the file below for a description of Expectations and What to Bring for Boarding
What to Bring and What to Expect (PDF)
Download File

...and we just wanted you to know that if unfortunately, we cannot keep your dog, it doesn't necessarily mean that he's a bad boy or girl! It could very simply mean that he doesn't like it here. Most dogs do, but some dogs don't. It could be that he doesn't like change, or making new friends, or maybe he doesn't like all the activity going on, but for whatever reason... he just doesn't like it here. Staying here is stressful on your dogs; young, old, big or small, and of course we want everybody to get along with each other, but just like people, dogs have their likes and dislikes as well. We can tell when a dog is not liking it here. We really want the best for all of the dogs staying with us especially concerning their health, safety, and well-being. So, If your dog doesn't like it here or if we just can't accept him, we're saying it in the best interest of your dog and all the other dogs we keep. We certainly wish no hard feelings between you and us, or anybody else and their pets.

The bottom line is...
We run a really cool place for your dogs to stay that's safe, comfortable, and exciting for them, and just as fun for us and the other dogs as well. So we need to evaluate the behavior, temperament, and compatibility of your dogs before they can stay with us. We do that with our "Meet-and-Greet" interview and "Evaluation Day" for all first-time dogs. All dogs staying with us must be friendly and non-threatening, well behaved, and housebroken. The Meet & Greet allows you see our facility and you can decide if you want your dogs to have a great vacation and fun stay with us. Best of all, you don't have to worry about the care and attention your babies get when you leave them with us. There's always someone here 24/7 and all the dogs are petted, loved, hugged and kissed, and talked to, all the time.

We only keep dogs that sleep in your house at night.
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